Why your website opens at an address like username.server.hosting-telecom.uk, and how to connect your own domain to your hosting.
If no domain was given when the hosting was ordered, the account is created on a technical address such as username.server.hosting-telecom.uk. Your website and cPanel work on it straight away, and an SSL certificate is issued automatically. The technical address is meant for preparing and testing your website; to run your website and email properly you need your own domain.
Where to find the address
The technical address is shown in the “Hosting access” email, on the “Main domain” line, and in your control panel, in the name of the hosting account.
How to connect your own domain
- Register a domain with your registrar, if you don’t have one yet.
- Point the domain at the hosting — set the domain’s DNS servers to
ns10.hosting-telecom.ukandns11.hosting-telecom.uk. See How to point a domain at your hosting. - Tell our support team which domain to connect to the account — use the contact form. We will make it the main domain of the account: your website files and databases stay where they are, and an SSL certificate for the domain is issued automatically.
You can also add the domain yourself, in cPanel under Domains: Domains and subdomains in cPanel. In that case the technical address remains the main domain of the account and your domain becomes an additional one; the number of additional domains you can add depends on your plan.
Create mailboxes such as info@your-domain.com after the domain is connected: Email on your own domain.
Didn’t find the answer? Ask our support team — we’ll help.